Terms of use

Effective date: November 14, 2026

Items highlighted in red are the most important terms. Please make sure you read them.

This is a translation. In case of any discrepancy or dispute, the Uzbek text prevails.

1. General provisions

1.1. This document is a public offer between the Tapshop website (the «Site») and the user. The Site is owned by Sayt ma'muriyati («We»).

1.2. By signing in to the Site with Google, opening a shop or paying for a plan, you fully accept these terms and the Privacy policy. Shop owners read the terms in full and confirm them separately; the date of consent and the terms version are stored.

1.3. If you don't agree with the terms, don't use the Site.

1.4. You must be at least 16 years old to open a shop. If you're under 18, you need the consent of a parent or guardian.

2. The platform's role

2.1. The Site is a listings and information platform where shops publish information about themselves. We don't sell products, don't take part in deals between buyers and shops, and aren't a party to any sales contract.

2.2. The shop owner is fully responsible for the product, price, quality, warranty, delivery and returns. Buyers contact the shop directly about these matters.

2.3. Information on the Site is entered by shop owners. We don't guarantee its accuracy. The «Verified» badge only means that We have checked the shop additionally.

3. Shop owner's obligations

The shop owner:

• publishes only true and up-to-date information (name, address, phone, opening hours, prices);
• complies with the laws of the Republic of Uzbekistan, including advertising, consumer protection and tax laws;
• for activities that require a licence or permit (e.g. a pharmacy), holds the required documents and shows them on request;
• guarantees that they have the rights to the photos, logos and texts they publish;
• is personally responsible for all products, prices and advertising on the shop page — the shop owner is the advertiser;
• is responsible for the security of their account.

4. Prohibited products and content

4.1. It is strictly prohibited to list, advertise or offer for sale on the Site:

• tobacco products (cigarettes, nasvay, heated tobacco) and devices for using them;
• electronic cigarettes, vapes and their liquids;
• alcoholic beverages;
• prescription medicines; advertising medicines or dietary supplements as a «cure»; pharmacies may be listed only with a valid licence;
• narcotic and psychotropic substances and their precursors;
• weapons, ammunition, explosives and pyrotechnics;
• counterfeit goods — fakes under another brand's name or logo, passing items off as «original»;
• stolen property or property of unknown origin; documents, IDs, SIM cards and databases of other people's personal data;
• gambling, betting, financial pyramids and «get rich quick» schemes;
• any other product or service that is prohibited or restricted by law.

4.2. The following is also prohibited:

• other people's photos, logos and texts — without their permission;
• false prices, non-existent products or misleading advertising;
• offensive, discriminatory, violent or indecent content;
• fraud, taking prepayment without delivering the product, and similar schemes;
• other people's personal data — without their consent;
• spam, listings unrelated to the shop, and deceptive links.

4.3. A shop that breaks clause 4.1 is blocked without warning, and any plan payment is not refunded. Where the law requires, information may be handed over to the competent authorities.

5. Reports and blocking

5.1. If you see a violation, use the «Report» button on the shop page or message @neindev with a link to the shop.

5.2. We usually review reports within 48 hours. Reports about prohibited products are reviewed first.

5.3. We may remove violating content and block a shop temporarily or permanently. For serious violations this is done without warning.

5.4. Where the law provides, We may share information in response to an official request from the competent state authorities.

6. Plans

6.1. Free plan: a shop page, up to 10 products, 1 extra branch besides the main address.

6.2. Pro plan: up to 50 products, up to 5 extra branches, a cover image, an Instagram link, sale prices and more. Price — 19 000 UZS per month (launch price; it may later become 49 000 UZS, with advance notice under clause 7.5).

6.3. Partner plan: everything in Pro, up to 300 products, up to 20 extra branches, the Partner badge and priority spots on the home page and in lists. Price — 199 000 UZS, a one-time payment. Partner status is granted with no end date and lasts as long as the Site operates. We decide the order of priority spots; the official TapShop shop is always first.

6.4. Each extra branch costs 5 000 UZS per month.

6.5. The Pro plan is paid monthly and automatically returns to the Free plan when it ends (clause 7.4). The Partner plan is paid once and doesn't expire. If a Partner shop is blocked or deleted for breaking these terms, Partner status is cancelled without a refund. Until online payment is connected, plans are switched on by the site administration (Telegram @neindev) once payment is confirmed.

7. Payment and refunds

7.1. Cancelling a subscription

You can cancel Pro at any time. After cancelling, the plan keeps working until the end of the paid period, and the next period isn't charged.

7.2. Full refunds

• Double or mistaken payment: the overpaid amount is refunded in full.
• A technical fault on our side: if paid features don't work for more than 3 days in a row because of us, we refund you or add the lost days to your subscription — your choice.
• 3-day trial: if you cancel Pro or Partner within 3 days of your first purchase and have barely used the paid features, you get a full refund. This is available once per user.

7.3. No refund

• for a past or partly used subscription period (except the cases in clause 7.2);
• if the shop was blocked for breaking these terms.

7.4. After a plan ends

When Pro ends or is cancelled, your data isn't deleted. Branches and products above the Free plan's limit, and the cover image, are hidden and kept. If the plan is switched on again, everything comes back.

7.5. Price changes

We announce price increases at least 7 days in advance. The new price applies only from the next payment.

7.6. How refunds work

Send a request to @neindev with the payment number (ID) and the reason. Requests are reviewed within 3 working days. Money is returned to the original payment method within 10 working days.

7.7. This section doesn't limit the consumer rights granted by the laws of the Republic of Uzbekistan.

8. Limitation of liability

8.1. The Site is provided «as is». We aim for the Site to work without interruptions or errors, but it may be temporarily unavailable due to maintenance or third-party service outages.

8.2. We aren't liable for damage arising from deals, payments and disputes between a shop and a buyer. Check the shop before sending any prepayment.

8.3. If third parties or state authorities bring a claim, fine or demand against Us because of content published by a shop owner, the shop owner bears the liability and all costs.

9. Final provisions

9.1. Content rights. The photos and texts you publish remain yours. By publishing them you give Us free permission to show them on the Site and use them in the Site's advertising.

9.2. Deleting your account. You can fully delete your account and shop yourself at any time on the Profile page.

9.3. Changes to the terms. We may update these terms. After significant changes, shop owners can't manage their shop until they read and accept the new terms again.

9.4. Disputes. Disputes are first settled through negotiation. If no agreement is reached, the dispute is heard in court under the laws of the Republic of Uzbekistan.

9.5. Contact: Telegram @neindev.